Privacy Policy

This Privacy Policy explains how GGS (“we”, “us” or “our”) collects, uses and protects personal data when you visit our online store, place an order or otherwise interact with us. We handle personal data in accordance with applicable privacy and data protection requirements in Kuwait, including the relevant regulations issued by the Communication and Information Technology Regulatory Authority (CITRA), where applicable

Information We Collect

When you place an order or provide information through our store, we may collect information such as your name, telephone number, email address, delivery address and information relating to your order. Our website and the service providers that support it may also process certain technical information relating to your use of the store, such as device, browser, IP address and cookie information.

How We Use Your Information

We may use your personal information to process and deliver orders, communicate with you about your order, provide customer support, operate and improve our online store, prevent fraud or misuse, comply with applicable legal requirements and, where you have provided the appropriate consent, send marketing communications.

Consent

Where consent is required, we will seek the appropriate consent for the collection or processing of personal data. You may withdraw consent for optional communications such as marketing at any time. CITRA's privacy regulation specifically addresses consent and disclosure of the purpose for collecting personal data.

Sharing Your Information

We may share information with service providers that help us operate our online store and fulfil your order, including e-commerce, payment and delivery providers, where necessary for them to provide their services. We do not sell your personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting or operational requirements.

Your Privacy Choices

You may contact us to ask about the personal information we hold about you or to request an applicable correction, update or deletion. Requests will be handled in accordance with applicable requirements.

Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Contact Us

If you have any questions about this Privacy Policy or how KOKO handles your personal information, please contact us using the contact details provided on our website. This version is also safer because it doesn't promise technical measures—such as specific encryption—or international-transfer practices unless you've confirmed that Zyda and your other providers actually operate that way.