Shipping & Returns
Shipping & Delivery
Orders are processed once confirmed and handed to our delivery partner. Delivery times and any applicable delivery charges will be displayed at checkout and may vary depending on location and product availability.
Returns & Exchanges
You may request to return or exchange an eligible product within 14 days of receiving it, provided that the product remains unused and in the same condition in which it was purchased.
Health & Hygiene Products
For health and hygiene reasons, opened or used skincare, haircare, cosmetic or personal-care products may not be eligible for return. This does not affect your rights where a product is defective, damaged, incorrect or otherwise subject to rights provided by applicable law.
Refunds
Once the returned product has been received and inspected, we will inform you of the outcome. Approved refunds will be processed in accordance with applicable law and returned through the original payment method or another agreed method.
Damaged, Defective or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact GGS as soon as possible so that we can review the issue and arrange the appropriate replacement or refund.
Contact Us
For questions regarding delivery, returns, exchanges or refunds, please contact KOKO using the contact details provided on our website. The underlying Kuwaiti consumer law does provide a 14-day return/exchange right where the goods remain in the same condition, while also recognizing exceptions based on the nature/condition of goods.